Campaign Support Staff - Bilingual

Fundraising · Home based or, Ontario
Department Fundraising
Employment Type FTC - campaign
Minimum Experience Entry-level
  • Looking for fluent bilingual Campaign Support staff (French)
  • Full training provided
  • Fixed term contract, September to December 2021

 

Movember is the leading charity changing the face of men's health on a global scale, focusing on mental health and suicide prevention, prostate cancer and testicular cancer. The charity raises funds to deliver innovative, breakthrough research and support programs that enable men to live happier, healthier, and longer lives.

 

We are currently looking to recruit a bilingual, passionate and engaged Campaign Support staff to help deliver our annual campaign.  We anticipate that the Campaign Support Team will be home-based due to COVID-19 restrictions.

 

We encourage applications from all backgrounds and communities and are committed to having a team that is made up of diverse skills, experiences, and abilities.

 

Responsibilities:

  • Be the voice of Movember, responding to all telephone, live chat, and email enquiries from our community in a fast and effective manner
  • Processing donations and gift matching requests efficiently
  • Supporting on research, outreach, data management and project work as required
  • Identifying any patterns or issues with the website, and reporting these to the Manager, Stewardship & Recognition
  • Supporting the Facebook inbox and fundraising pages
  • Supporting post-campaign with ‘thank yous’
  • Supporting office management; including collecting, processing, and sending post, and ordering supplies to be used by the team
  • Responding to ad-hoc requests as needed
  • Attending local events, where necessary, to give our fundraisers a remarkable experience, which can include work at evenings and weekends*

 

*Event delivery will be predominantly virtual due to COVID-19.

 

To be successful in the role you'll need:

  • The ability to effectively and fluently communicate in French, both written and spoken.
  • Experience working in a customer service environment.
  • Exceptional organization skills and the ability to prioritize.
  • The ability to succeed in a fast-paced environment.
  • To work well under pressure and to deadlines, with excellent attention to detail.
  • To be good team player.
  • Adaptability and flexibility.
  • High degree of self-motivation and initiative.
  • To be happy working occasional evenings and weekends.

 

 

Does this sound up your alley? If so, we'd love to hear from you.

 

Click 'Apply for this Job' to send through your CV with a cover letter that responds to the questions below. Applications close August 8, 2021.

 

  1. The Movember Values sit at the heart of our organization, and we want to attract candidates who are motivated by these Values. Please let us know why our Values resonate with you, and what your background and experience will add to our organisation.
  2. In your opinion, what creates a Remarkable customer service experience? Please respond to this question in French.

 

Movember is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience, and knowledge, ensuring all applicants are treated fairly. It's important to movember that all its employees, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for differently-abled candidates taking part in all aspects of the selection process. 

 

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  • Location
    Home based or, Ontario
  • Department
    Fundraising
  • Employment Type
    FTC - campaign
  • Minimum Experience
    Entry-level